Services

Drop-off locations

You can drop off your packages in-person at our shipping center, or ship them to our shipping center by any mail carrier.

Pickup service

You can schedule shipment pickup from your location for the next business day, up to 10 business days in advance. The pickup service is available in select areas and for select customers.

Door tag pickups

You may not always be there when we stop by to pick up your shipments. The door tag system notifies you we’ve been there and gives you the information regarding shipments scheduled for pickup to let you know if a shipment was successfully picked up.

Storage

We take care of the headaches associated with storing your belongings. Our facilities offer special features like climate controls that help protect your goods from extreme heat or cold. Security features like high-tech security gates and 24-hour video recording will give you peace of mind. We also offer premium storage solutions.

Packing Services

Trust Star Express Certified Packing Experts. Let our packing experts do the job for you so your items arrive intact and safe. We do organization, transportation, and the overall moving process. We specialize in properly packing fragile and high-value items like artwork or electronics, and can package large or odd-shaped items.

Shipping and tracking

To ship your packages anywhere nationwide, all you need to do is fill out a quick address form online. Delivery time depends on the service you purchase. You have the option of entering your e-mail addresses and receiving email notifications, or you may use the tracking feature on our website.

Frequent flight schedule

We are dedicated to carrying personal parcels from businesses worldwide and delivering them to consumers conveniently and securely. We have established a global logistics network to better service our customers across different continents and streamline the process.

Delivery speed with on-time reliability

We understand the complexity of cross border eCommerce trading requirements. With our strict internal policy of monitoring direct flights within 48 hours, we guarantee delivery speed and on-time reliability.

Friendly customer service team

Our long track record and reputation give our customers the peace-of-mind to count on us when it comes to global cross-border delivery. Our neighborhood-friendly local customer service is available to assist your business needs at your convenience.

Custom declaration and clearance

Collaborate with The Star express experts to create a customized plan of services, solutions, and technology tools to meet your unique business challenges. We offer Chinese customs consultations such as custom duty to global sellers to be compliant to ever-changing policies and regulations.

Policies and regulations analysis

Our professional customs affairs team works with Chinese customs closely to resolve issues encountered on a daily basis and provide consultations and analysis to global sellers regarding any recent policies change and latest regulations.

Suggested packing rules to avoid custom hold

With our years of experience, we provide suggested packing guidelines to advise our global sellers and prevent any customs hold-up due to over-weight, over-valued, or over-packed packages in order to avoid any potential loss.

Recipient ID is required by Chinese customs for overseas shopping

According to the most recent Chinese customs’ policy, ID submission is required to receive international “personal-use” express small parcels from overseas cross-border shopping. Our online ID collection module is well-designed to help global sellers to streamline this process.

High efficiency, sustainable online shipping system

We have built a solid and complete online shipping system to service global businesses needs. Our platform gives you the flexibility to manage and expand your business to every corner of the world.

Standard APIs for integration and shipping automation

We have developed API interfaces to allow you to integrate with our system to automate the shipping process. Our world-class professional IT team constantly adopts cutting-edge technologies to upgrade our system and support the big data environment.

Customized solutions available for your business

We are proud to partner with global eCommerce solution providers to offer customized solutions for system integration. We offer one stop online tracking system to update your package status from every point of delivery process.